Human Resources exists to protect the company from its employees not to protect you from the company and to maintain employee productivity by handling personal problems.
Any protection you get as a person/employee/salary slave is a random by-product of protecting the company with a process.
Do not expect the HR team to protect you, defend you or stand up for you unless its aligns with the company protecting itself from external forces that are bigger than the company e.g. government regulations, press and public opinion.
The HR people are probably nice people. HR people might say things that you want to hear like “We will fight for you”, “We will protect you from abusive behaviour” but what they really mean is “Our job is protect the company from you”.
Its likely that the people in Human Resources are stupidly, ignorantly well meaning. They will promise action, they will log your request, they will fill out forms and have meetings. They will have a process. This activity that makes them feel like they have done something and will honestly, ignorantly, assure you that “something is being done” while conveniently ignoring that nothing will change or be modified.
While ‘Human Remains’ is not your friend they can be used as an ally if their goals align with yours. If you are corporate cunning, you will think about how to approach HR people problem in a way that Human Remains will trigger its antibodies to protect the company from an external threat but solve your problem at the same time.
Human Resources is a collection of processes that hires, fires and maintains “people” (aka Human Resources”) for the benefit of the company that pays for them. When you are under pressure, in a situation or having a personal crisis its difficult to remember this and reach out for help but human resources isn’t about decent or right, its about what is best for the company.
Executives justify this by saying the that company benefits the most people so losing a few for the greater good is acceptable. Note that often the ‘greater good’ is to their own personal benefit.
Why this matters ? Because the best way to handle any problem with your employer is to move on. I’ve said this many times, moving solves many career problems and is the best way to achieve promotion, advancement and other forms of happiness.