An oft-quoted reason for buying technology from a commercial vendor is legal recourse. If it fails, the company imagines that it could sue the supplier for negligence or reparations.
Vendors offer zero guarantees that their products work. If you read the purchase contracts, the customer waives all rights when using the products including the right to sue for damages. This of course means that legal case rest on common law which, usually, can’t be revoked by contract depending on the jurisdiction and relevant law.
Which begs the question: Has anyone actually sued their vendor over product quality / failure ?
Let me know in the comments or message me anonymously.
I’ve never seen it. We have lawsuits about failed contracts but not about a specific product
Note: Doing a search for ‘oracle sued’ gets an eye popping list of lawsuits.