My personal approach to technology design is to visualise three broad stages. Design, Deploy and Operate.
Because those terms are boring and much abused by marketing, I actually use Day Zero, Day One and Day Two.
- design, strategy
- customer needs,
- service goals and values – how to keep the service runnings
- business – budget, cash flow, ROI, haggling with vendors (if needed)
Lots of gum flapping, writing of reports, meetings and very little to show for it.
Organisations often lack design skills since they focus on Day Two operations and forget/fail to maintain market awareness and technology trends.
Its tempting to believe that your organisation doesn’t need design skills and to let them drift away.
The first day of ownership when the talking stops and works truly starts.
- Deployment, stand up, delivery. Maybe you deploy once, maybe you deploy continuously. Still the same Day 0/1/2
- Testing, validation and qualification. Whatever language you like.
- Handover and running away. Or exhausted collapsing in a corner.
Day Two is focussed monitoring, analytics and observability to first detect outage/failure/degradation.
- sustained service delivery
- predictable customer service / delivery / access
- time to recover service to steady state
- low cost of operations through ease of use, dashboards, and automation regular and recovery tasks e.g. backups, reports, etc.
- sustain the service
After that ?
Evaluate and review. Does the service need enhancements / improvement / speed / cost reduction / efficiency …. what ever ?
A service might need further action and change but most services do not. Not all services need continual improvement.
The EtherealMind View
I’m not childish enough to see technology as a place to pretend play war games so OODA loop is not a place to start. Observe–orient–decide–act might be well suited to fast physical action but technology has plenty of time to evaluate and decide.
For me the challenge is to focus on Day Two while external threats are only focussed on Day Zero/One. Your vendor wants your money on Day One and they aren’t going to be around for Day Two.