Collection of useful, relevant or inane places on the the Internets for 10th Mar:
- PC World cuts off Capita call centre contract • Channel Register – PC World is insourcing it's call centre, thus terminating it's outsourced call centre. It looks like all staff will transfer back to PC World. bar a few middle managers. I think we will see a lot more insourcing happen as the five year contracts come to an end.
1)The stock market is no longer looking at Revenue Per Employee as a performance measure so extra headcount doesn't matter.
2) insourcing is typically cheaper
3) companies want to change their postion in the market and outsourcing stops business change.
Tell me I'm wrong ?
- (mt) Media Temple » Weblog » Blog Archive » Anatomy of Storage on the GRID – Marketing people should take especial note of this HONESTY. Mediatemple has had a rolling series of outages for months. Clear, honest, straigthforward telling it like it is will do more for enhancing their reputation than any amount of crap marketing messages, or "innovation".