I often hear vendors and pundits proclaim that Enterprise is resisting change. In particular, they say that individuals in Enterprises can’t see the change or won’t discuss buying new technology.
I hear this most often when the following topics are discussed
- vendor justifies why their product are not modern or offering new features – “customers aren’t asking for them”
- why companies are not using public cloud – “they don’t get it”
- why companies aren’t using DevOps – “change in attitude”
Leaving aside the fact the vendors are desperate to sell something in a declining market, I see these objections as failure of the current system and much less due to the people. The human infrastructure operates in a process driven environment largely described by ITIL or something like it.
ITIL prevents change so it can be managed
ITIL is simplistic and rather splendidly dumb idea that you can control the rate technology change by slowing it down or preventing change. Processes that creating functional isolation by segmenting technology into arbitrary segments or creating stochastic processes that become immutable.
ITIL has failed because of convergence
The convergence trend is inevitable & inexorable. Convergence compresses network, compute and storage into a single physical infrastructure. Convergence replaces the operating system with hypervisors and containers, replaces proprietary programming languages with open languages that have end-to-end tool chains.
Operational processes are driven to change while ITIL prevents it. New application are deployed faster than processes can be agreed and documented. Programming languages are innovating faster than consultants can adapt.
ITIL doesn’t comprehend convergence
Blame the System Not the People
When you point the finger at people, highlight what most of them already know – their leaders aren’t supporting risk taking, change led and fast moving IT processes. This angers the very people vendors expect to give them revenue!!
Workers can’t change the system that is forced onto them and that’s a decision made by poor leaders in IT. There are who are resistant to change but much of the blame for that lies with executives who don’t want to change their system. The real change needs to start with IT executives and leaders. And that isn’t likely to happen. Don’t blame the people, blame the system.
Note: Exceptions exist. There are people who will resist any change but they are the exception in technology, not the norm.