Brandon makes a good point about Cisco intervention in the Cisco Learning Network. In general, Cisco employees have a tendency to overstep the mark and can be rather taken with their imagined importance. They also get very defensive about looking after the ‘company image’ or their public profile.
Most likely this is just one person who needs a slap on the wrist by their manager but it is a symptom of a greater sickness going on inside Cisco. With the economic downturn, the pressure to do things better will increase from managers who overcommitted to budget targets six months ago. Read this article at Network World on a Cisco employee acting poorly, I have certainly seen this, and this includes the TAC as well as AS :
Expect more of this crap in the future. It ain’t going away,