Comments on: American Technology Companies Have Poor Support Outside the US – Why ? http://etherealmind.com/us-tech-has-poor-support-outside-the-us/ Network design, architecture, thinking, working. Tech. Wed, 23 May 2012 23:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Dan Dill http://etherealmind.com/us-tech-has-poor-support-outside-the-us/#comment-218 Dan Dill Thu, 11 Mar 2010 07:29:58 +0000 http://etherealmind.com/?p=134#comment-218 To this end I've dreamed of an internet site that technology professionals (NOT sales people) could give accurate, relevant, and unbiased opinions of technology products. Hardware I've found usually either works or doesn't so I would be most interested in software and support metrics. It would certainly be something I would check and weigh in my decisions. However I've also realized there are some serious flaws in this idea. Two of them being the prevention of astroturfing and that various people have various levels of need/use for support desks. A CCIE is going to have a different support call and needs then your helpdesk guy... Oh well. To this end I’ve dreamed of an internet site that technology professionals (NOT sales people) could give accurate, relevant, and unbiased opinions of technology products. Hardware I’ve found usually either works or doesn’t so I would be most interested in software and support metrics. It would certainly be something I would check and weigh in my decisions.

However I’ve also realized there are some serious flaws in this idea. Two of them being the prevention of astroturfing and that various people have various levels of need/use for support desks. A CCIE is going to have a different support call and needs then your helpdesk guy…

Oh well.

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