Mike Crowe left a comment on my recent article Getting Less Interruptions and More Time by Not Answering the Phone:
I have a manager at my new job who likes to remind our team of his favorite adage:
“There are 10 different ways to tell someone no, and 9 of them start with ‘Yes’”
You know what ? He is right.
Yes but …..
Yes, I can see your point however….
Yes, I like that but could you consider ….
or my favourite – Yes, but NO.