Comments on: The Ancient and Noble Art of Troubleshooting http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/ Network design, architecture, thinking, working. Tech. Wed, 23 May 2012 23:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: SuSi http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2442 SuSi Fri, 01 Oct 2010 14:43:00 +0000 http://etherealmind.com/?p=3663#comment-2442 Very good article, one thing is missing: It can be a double fault. Nothing is more bad than to find two faults with the same (or nearly the same) behavior. simple example: Server is not booting via PXE anymore: DHCP server is down AND vlan config is wrong on downlink. You fix the vlan config, but it is still not working. NOW You change it back (because it is still not running) -> very bad idea. Very good article,
one thing is missing:
It can be a double fault.
Nothing is more bad than to find two faults with the same (or nearly the same) behavior.
simple example:
Server is not booting via PXE anymore:
DHCP server is down AND vlan config is wrong on downlink.
You fix the vlan config, but it is still not working.
NOW You change it back (because it is still not running) -> very bad idea.

]]> By: Aaron http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2441 Aaron Tue, 28 Sep 2010 13:56:23 +0000 http://etherealmind.com/?p=3663#comment-2441 Good stuff, Kevin. My good buddy is an a paramedic, and he has great stories about not providing the right information for troubleshooting. The best one is a call about a man having severe chest pains. They rush to get the guy and prep for a heart attack case. When they show up, the man has a 4" knife sticking out of his chest. While it's true he is having chest pains, it would have been a little better to mention the knife. Good stuff, Kevin.

My good buddy is an a paramedic, and he has great stories about not providing the right information for troubleshooting. The best one is a call about a man having severe chest pains. They rush to get the guy and prep for a heart attack case. When they show up, the man has a 4″ knife sticking out of his chest. While it’s true he is having chest pains, it would have been a little better to mention the knife.

]]> By: Khan http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2440 Khan Sun, 05 Sep 2010 17:14:03 +0000 http://etherealmind.com/?p=3663#comment-2440 Views a lot good now.. in IE 8!! feeling so good!! Views a lot good now.. in IE 8!! feeling so good!!

]]> By: Tim Smith http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2439 Tim Smith Thu, 19 Aug 2010 02:44:10 +0000 http://etherealmind.com/?p=3663#comment-2439 Looks like it might be an MSTSC issue with font smoothing. Using Firefox 3.6.8, it looks fine running locally on a Windows 7 client but god-awful over RDP using the MS terminal services client. See http://users.on.net/~timsmith/font-broken.png So if your terminal is somewhat broken like mine, a quick fix is to disallow javascript from typekit.com so you don't see the fancy CSS fonts. Looks like it might be an MSTSC issue with font smoothing. Using Firefox 3.6.8, it looks fine running locally on a Windows 7 client but god-awful over RDP using the MS terminal services client.

See http://users.on.net/~timsmith/font-broken.png

So if your terminal is somewhat broken like mine, a quick fix is to disallow javascript from typekit.com so you don’t see the fancy CSS fonts.

]]> By: Greg Ferro http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2438 Greg Ferro Mon, 16 Aug 2010 10:40:32 +0000 http://etherealmind.com/?p=3663#comment-2438 That's because Firefox hasn't got good support for HTML5 and font downloads. Time to use a better browser until Firefox can catch up. That’s because Firefox hasn’t got good support for HTML5 and font downloads. Time to use a better browser until Firefox can catch up.

]]> By: Greg Ferro http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2437 Greg Ferro Mon, 16 Aug 2010 10:39:48 +0000 http://etherealmind.com/?p=3663#comment-2437 I'm using Typekit for CSS3 based fonts that use HTML 5 and they look fantastic in a modern browser and operating system. You should consider upgrading your OS or Web Browser if they don't support HTML5 standards. I’m using Typekit for CSS3 based fonts that use HTML 5 and they look fantastic in a modern browser and operating system.

You should consider upgrading your OS or Web Browser if they don’t support HTML5 standards.

]]> By: Tim Smith http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2436 Tim Smith Mon, 16 Aug 2010 06:05:08 +0000 http://etherealmind.com/?p=3663#comment-2436 FYI, I did my own brief 'troubleshooting' on the ugly fonts. Disallowing Javascript from typekit.com (with the handy NoScript Firefox addon that you really should be using) returned the fonts to a regular low ugliness level. FYI, I did my own brief ‘troubleshooting’ on the ugly fonts. Disallowing Javascript from typekit.com (with the handy NoScript Firefox addon that you really should be using) returned the fonts to a regular low ugliness level.

]]> By: Karl Taylor http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2435 Karl Taylor Sat, 14 Aug 2010 00:34:26 +0000 http://etherealmind.com/?p=3663#comment-2435 Font in Firefox no doubt is awful But well written article , in my perception troubleshooting itself is an "art" Font in Firefox no doubt is awful
But well written article , in my perception troubleshooting itself is an “art”

]]> By: Kevin Bovis http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2434 Kevin Bovis Thu, 12 Aug 2010 22:02:13 +0000 http://etherealmind.com/?p=3663#comment-2434 yep, sorry, dead right. yep, sorry, dead right.

]]> By: Kevin Bovis http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2433 Kevin Bovis Thu, 12 Aug 2010 21:56:40 +0000 http://etherealmind.com/?p=3663#comment-2433 Is this a troubleshooting test? If so, I forgot to mention that other necessity of troubleshooting... delegation.. Over to you Greg. Is this a troubleshooting test? If so, I forgot to mention that other necessity of troubleshooting… delegation.. Over to you Greg.

]]> By: Jack http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2432 Jack Thu, 12 Aug 2010 18:29:42 +0000 http://etherealmind.com/?p=3663#comment-2432 Does Etherealmind's font look really bad to anyone else? Looks OK in IE and Safari but it's awful in Firefox. Does Etherealmind’s font look really bad to anyone else? Looks OK in IE and Safari but it’s awful in Firefox.

]]> By: David Mackintosh http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2431 David Mackintosh Thu, 12 Aug 2010 14:31:50 +0000 http://etherealmind.com/?p=3663#comment-2431 Excellent article. I think though you mean you were "formally" taught how to troubleshoot. Excellent article. I think though you mean you were “formally” taught how to troubleshoot.

]]> By: The Art of Troubleshooting | The Online CCNP Study Guide http://etherealmind.com/the-ancient-and-noble-art-of-troubleshooting/#comment-2430 The Art of Troubleshooting | The Online CCNP Study Guide Thu, 12 Aug 2010 13:29:58 +0000 http://etherealmind.com/?p=3663#comment-2430 [...] notes on SSO, NSF, FHRPs, and server load balancing, so hang with me.† In the mean time check out this brilliant post by Kevin Bovis about troubleshooting [...] [...] notes on SSO, NSF, FHRPs, and server load balancing, so hang with me.† In the mean time check out this brilliant post by Kevin Bovis about troubleshooting [...]

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