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Response: 5 Ways to Build an Extraordinary Team Culture (which ITIL Prevents)

In this article on INC about building an extraordinary team culture (their words, not mine), I’m struck by divergence from my working environments in big companies who, exclusively, use ITIL processes to define teams in IT Infrastructure. Here are the five points the article makes and the reality in an ITIL compliant organisation: Building a […]

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Service Models – “Pets and Cattle”

Two types of servers “pets” & “cattle” to denote service levels. Human oriented service models.

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