Response Logo

Response: 5 Ways to Build an Extraordinary Team Culture (which ITIL Prevents)

In this article on INC about building an extraordinary team culture (their words, not mine), I’m struck by divergence from my working environments in big companies who, exclusively, use ITIL processes to define teams in IT Infrastructure. Here are the five points the article makes and the reality in an ITIL compliant organisation: Building a […]


Service Models – “Pets and Cattle”

Two types of servers “pets” & “cattle” to denote service levels. Human oriented service models.

Subscribe For Weekly Updates by Email

Get a Weekly Summary of Latest Articles and Posts to your Email Inbox Every Sunday

Thanks for signing up. Look for the email from MailChimp & make sure you confirm your email address. You may need to check your spam or gmail settings to be sure of receiving the email.

Note: You can unsubscribe at any time using the link at the bottom of every email.