Cisco customers can update their licenses using this handy portal. Sounds good ? Exciting ? No, not the person who bought the software license, the partner that sold you the license can update the licenses. You might have forgotten who is Cisco’s real customer, and it’s not the person who paid for products. Partners, the [...]
Check this out. An entire webinar devoted to licensing of just a single product from Cisco. Obviously, Cisco licensing of UCM is now so complicated and involved that there “Subject Matter Experts” dedicated to handling your queries about licensing upgrades. Not the product itself mind you, or the great new features, or planning your migration process. [...]
If this is the best that Cisco can manage when they are “listening” we have a huge problem with Cisco licensing strategy. Glam it up all you like, but this isn’t helping. It’s just ignoring us.