This video from Ken Duda at Arista is, perhaps, the best explanation of Arista’s success with customers. As an engineer, I found this talk inspirational.
- No bonuses for hitting ship dates. This avoids “good enough” code getting shipped.
- Sure there are money problems associated with this but Arista believes quality is better.
- You write the code you own it. No escalation, no process between technical and developers.
- Culture of quality is pervasive and “backbone of a high quality product”
- Get sales to buy into quality instead of features and ship dates.
- Arista uses Linux but keeps all their code in user space processes. (compare this with Cisco’s NX-OS)
- EOS architecture of SysDB is key competitive advantage.
- There is no Quality Assurance team because QA doesn’t
I got to watch about half of the videos from Network Field Day 10 last week but this presentation is outstanding. Two key takeaways for me:
- You can build a network company with a culture of quality and be successful.
- Software architecture and process is competitive advantage compared to legacy vendors.