The IP PBX business is shrinking as mobile phones replace desk phones. More importantly, voice calls are replaced with chat applications like Skype, FaceTime, SnapChat. Modern companies are using messaging platforms like Slack to replace time wasting telephone calls – we run the Packet Pushers business zero telephone calls.
During the first quarter of 2014, total Enterprise Telephony revenues declined 10% sequentially. The market is continuing to shrink due in large part to the secular decline in premise-based equipment.
Pushing cloud offering just reduces costs in a declining business.