1. Term coined by Peter Drucker in the 1960′s to describe the new class of workers who work on information about work. For example lawyers, computer programmers.

Readily identified by smooth, clean, soft hands and the ability to take and make phone calls at any time of the day. Able to complain about the quality of the chair that they sit on without noticing the clean, freely ventilated office they are in with free coffee and clean toilets.

If you don’t understand that, then think of the guy outside who is digging those data cables into the ground in the middle of winter. Where is his coffee coming from ? And how does he feeling in the freezing weather ?