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Site Performance – Mediatemple Unable to Fix

26th September 2009 By 8 Comments

Apologies for site performance problems but MediaTemple are having “network problems”. Yet again. However, given that this is twelfth outage or performance problem this month (Sept 2009) , I no longer believe that they are telling the truth or that they know anything about computers.

So far its been: Five storage failures, One DNS, Two DDoS, One Spam flood, Multiple server failures, multiple network failures. In addition to the scheduled outages it’s a wonder this site stays up at all.

Oh yeah, it takes at least TWENTY hours for someone to respond to a support request.

And the response is always “yeah we just fixed that, it should get back to normal in a bit”

I’m looking for a new provider, any suggestions ?

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About Greg Ferro

Greg Ferro is a Network Engineer/Architect, mostly focussed on Data Centre, Security Infrastructure, and recently Virtualization. He has over 20 years in IT, in wide range of employers working as a freelance consultant including Finance, Service Providers and Online Companies. He is CCIE#6920 and has a few ideas about the world, but not enough to really count.

He is a host on the Packet Pushers Podcast, blogger at EtherealMind.com and on Twitter @etherealmind and Google Plus

  • Craig Askings

    Well if you want root access I would suggest either slicehost or linode for a xen based vps.

  • http://www.cathles.com Jason

    I can recommend EUKHOST as a good and cost effective provider. Been very good with support issues so far and no performance problems with any of my sites as yet!

  • http://Commoditycomputingblog.com Jason Tally

    I’m a fan of Rackspace Cloud. You get root access to your VM just like slicehost and linode but you pay based on the resources you use instead of getting an “unlimited” plan. If you run into a situation where you are getting hammered you can resize your server for a couple of hours to handle the load and size it back down when the traffic subsides.

    Unlike MediaTemple you will need to install apache mysql wordpress etc yourself but I’m sure you can figure that out yourself.

    It looks like you have some type of compression enabled in your current setup. I would turn that off as it can kill an under powered server.

  • http://Commoditycomputingblog.com Jason Tally

    Wishing I could reword that. Too many yourself’s.

  • http://www.anomaly.cx angst911

    I love dreamhost, and they are also now offering a virtualized hosing also.

  • Zed

    yeah Media Temple is crap. Linode gets my vote (I have a few friends using Linux VPS there)

  • Pete Stokes

    Yup, regular reader of your blog, and can see it is occasionally off-line, most of the time it’s slow. I use fasthosts.co.uk, never had a problem. 60gbp per year for a reseller account, unlimited domains etc, though cheaper hosting available with cpanel & fantastico for limited domains. I’ve only tried the support (for customisation issues) via phone, is a minute or two max wait, same with on-line chat, never tried via email.

    Only point ref fasthosts as far as I saw on researching them before, make sure T&C are understood as they stick to the contract you buy. Change your mind after the cooling-off period, no. Though every hoster I have used in the past has been inflexible to contract changes anyway so no prob 4 me.

  • Ross

    Check out http://www.medialayer.com, they are excellent if you value performance.