A few days back I posted about the TAC web submission wasn’t available. Turns out that if you have PICA, an error message is the right way to tell you to bugger off. So it took five days to get a reply from the TAC (emailed them at tac/cisco.com) but it turns out that if you have Partner Initiated Customer Access, then you can’t raise a case. Which makes sense, but why the ERROR MESSAGE.

Here is the message again:

‘We apologize, but the TAC Service Request Tool is unavailable at
this time due to maintenance. You may still create your service
request by completing this form and a Cisco representative will
contact you soon.”

Get a fricking clue

How hard would it be to put a nice message like “Dear Customer, you are not worthy because you have chosen “partner maintenance”. Go and find out what partner sold you the maintenance contract and raise the case with them.

Is that too much to ask ?