Cisco Cius Versus iPad Versus HP WebOS – Year of the Tablets

So we got an early set of announcements about the Cisco Cius as part of the Cisco’s Virtualisation Experience Initiative Cisco VXI Clients(VXI – Cisco marketing working overtime on a snappy name there). So far, the pitch on the Cius is that it will act as a thin client to VMware VDI and XenServer on a UCS backend. They’ve also added some new phone that will acts thin client desktops (and IP phones).

cisco-cius-4.jpgNot a bad pitch, as far as it goes. It’s got a nice end-to-end story to it since Cisco will manufacture the desktop, network and servers. And they have setup professional services packages to support VXI for with major virtual desktop infrastructures and repeated the VCE / Acadia concept by offering ‘guaranteed delivery’ for predefined configurations. That certainly helps to handle any objections raised during the sales cycle and ensure that customers can’t reject Cisco’s sales advances without taking the time to consider them.

What is it about IT infrastructure that customers need to feel all safe, supported and positive about making a ‘radical’ decision to buy servers, networking and desktops that are exactly the same as they already use today ? IT Departments have been selecting best of breed products for the last thirty years and building critical infrastructures that work. Today, CIsco and HP want us to trust them to supply the entire solution ‘because they know best’. Hah. It all comes at a nominal fee. Or is that phenomenal fee.

HP WebOS / Palm

We haven’t heard what HP is planning to do with WebOS, but the journalists are telling us that HP has a major announcement for WebOS in January. So here is what I’m anticipating for that announcement:

  • announce a tablet that is a thin client for corporate desktops, and possibly including IP telephony integration with HP IP Telephony product.
  • support for Microsoft HyperV and VMware with approved configuration (bundled services)
  • announce other versions of the tablet for the retail market to sell alongside their printers and PCs for home users. Complete with crapware, of course.
  • I don’t believe they will release a phone version of WebOS at this time or possibly ever. HP is focussed on enterprise computing and home computing – that means tablets ( and the phone market is too competitive plus working with carriers requires a lot of resources )

Because what Cisco is doing is an incremental and obvious step in extending themselves into new markets, I’m expecting HP to do exactly the same thing. Except HP owns WebOS.

Comparing Cisco Cius and HP Palm tablets

* Cisco Cius is running Android, HP Palm runs their own WebOS. * HP has a unique selling point and the ability to differentiate their product. * Cisco can open the platform to Android software developers and form for a better partner ecosystem.

Whither the iPad

The problem with this lovely story is the Apple iPad. No doubt Cisco and HP have been working on their tablet stories for the last two or three years. I also have no doubt that the unexpected success of the iPad selling twenty or thirty million units in the first year has seriously upset their plans. But the thing really bothering them would be rise of the articles in the press about the iPad moving into the enterprise. Cisco and HP think that they own the enterprise, and it’s their right to make money out it. The idea that Apple can crossover a device from the consumer marketplace is going to kink them up. Users do NOT WANT to get a Cisco CIUS or HP Palm tablet, they want an Apple iPad. And Apple has released a set of tools that provide the functionality the IT needs to administer the device. All those restrictions and limitations of the iTunes store are exactly what corporate IT wants to control their iPad devices. If you have spent time researching the Apple Enterprise iPad tools, you’ll be impressed with whats in there for managing a fleet of iPhones and iPads. Nice.

And I’m beginning to think that the iTunes store was always designed with corporate IT in mind but adapted for use in retail. Certainly the features for corporate IT are all in place.

The EtherealMind View

Let me summarise a bunch of thoughts around this topic, in no particular order.

  • I’m taking the view that Cisco and HP believe that there is market for corporate tablets and we will see a lot of them this year.
  • Cisco has delivered the opening round of their tablet strategy after strutting it at Cisco Live in Las Vegas last year.
  • Cisco has announced their desktop strategy in the form of the VXI initiative – effectively a sideways attack on the corporate desktop market that plays to their ‘strengths’ of Servers and Networking.
  • Cisco will be promoting a ‘full service’ strategy with ‘validated designs’ for deploying Virtual Desktops to address customers concerns about Cisco not being a desktop computer company.
  • Cisco will be using their existing IP Phone / Unified Communications infrastructure as a launchpad for attacking the thin client desktop market so that customers perceive they have a ‘track record’ in desktops. They won’t attempt to compete directly with Dell and IBM for desktop computers for fear of losing them as Networking / Borderless Networks customers by announcing Intel based PC’s.
  • The shift to tablets will drive a new emphasis on wireless networking and probably will include interoperability solutions and drive 802.11n and 5Ghz wireless…. at last.
  • HP is running behind Cisco as usual. HP’s lawyers stop them from announcing anything before it’s finished so you never know what the roadmap looks like or what developments are occurring. By then, HP looks like grandma when it’s finally arrives – last, a little disheveled, and kind of old news.
  • Apple iPads are likely to cramp Cisco and HP because the users would rather have iPads than a Cius or Palm tablet.
  • Apple iPads are proven reliable, and have corporate friendly administration.
  • Apple’s iOS is proven software and in the fourth or fifth generation. Who wants to trial anything else ?

Although I’m speculating on the HP tablet, I suspect that networking will see a new focus on remote computing, wireless networking and supporting virtual desktops in 2011. Of course, I could cynically note that this drives directly into the marketing maelstrom that is Cloud Computing by supporting edge access to information : I could be cynical like that, couldn’t I ?

References

Cisco VXI Clients demo – yes those bloody videos, but there aren’t any other images yet.

Cisco VXI Overview

Apple Enterprise iPad support

Apple – iPhone iOS Enterprise Deployment Guide

About Greg Ferro

Greg Ferro is a Network Engineer/Architect, mostly focussed on Data Centre, Security Infrastructure, and recently Virtualization. He has over 20 years in IT, in wide range of employers working as a freelance consultant including Finance, Service Providers and Online Companies. He is CCIE#6920 and has a few ideas about the world, but not enough to really count.

He is a host on the Packet Pushers Podcast, blogger at EtherealMind.com and on Twitter @etherealmind and Google Plus

  • Rob

    I would classify the tablet under executive playtoy along with the VTC as you mentioned earlier

  • http://twitter.com/avalonhawk Ed W

    Wait… webOS *is* already on phones: http://en.wikipedia.org/wiki/WebOS. That’s how it started life. That said, I think HP will make a huge mistake if it backs webOS for corp use. Android and Apple both have already established ecosystems and HP’s path will be all up hill. And don’t forget about RIM and their tablet (the Playbook or whatever it’s called) with an ecosystem that’s starting to gain traction as well. I’m not really sure that there’s enough room in the space for a 4th platform. Of course, that certainly doesn’t mean they won’t try.

    • http://etherealmind.com Greg Ferro

      In this case, HP thinks it can be Microsoft. Remember that they bought Palm before Windows Phone 6.5 / 7 was talked about, and they would think:

      * they already have a channel to market via their printer and desktop channel
      * they have the manufacturing/
      * they have the marketing ecosystem to release a phone.

      But I don’t think it will be very successful against Motorola, HTC, Nokia. Once upon a time HP was one of the few companies making smartphones (a la Windows Mobile) but now they are nowhere.

  • http://www.gamersanon.com Andy

    I would have to disagree on being impressed with what exists within iTunes for managing a fleet of iPhones or iPads. I find it disorganized and more of decent a first attempt at Enterprise control. It’s got a ways to go before I would give it the props I give to how a BES server controls a blackberry fleet.

    • http://etherealmind.com Greg Ferro

      Agree, to a point. BES is expensive and somewhat buggy though and RIM are notoriously difficult to do business with. Plenty of companies hate RIM and ready to change. Those people are looking at the iPad. Plus early movers.

  • Ryan W

    I’m very curious to hear your thoughts on Apple’s Mac App Store that launched today. It’s struck me for sometime that this could be one of the final elements Apple needs to make peace with the enterprise. Along with iPhones and iPads, an increasing number of Macs and Macbooks are springing up in large enterprises (even Cisco). Adding some enterprise manageability features to an “App Store” could go a long way in the enterprise. Corporate mac crashed? Get a new one, login with your corporate apple account, and watch all your apps download magically…

    • http://etherealmind.com Greg Ferro

      I agree. It look slike a perfect elements for systems administration where users can ‘purchase’ the apps that they need within a company from a ‘company store’.

      But this is a networking blog and systems administration is someone else’s problem.

  • miles

    “I donít believe they will release a phone version of WebOS at this time or possibly ever.”

    You are way off with that statement. As you know HP will have an event on Feb 9th and I expect smartphones to be included.

    • http://etherealmind.com Greg Ferro

      Fair enough. It possible that HP will announce phones as well, but I doubt they would be successful/ Tablets is a new market that is more suited to HP and they are likely to focus there.

      I guess we will see on Feb 9.

      greg

  • Alex S

    I do not know … sorry if this sounds like herecy but I tend to view things from practical point of view. Cius 7” 1024×600 which is too small for being remote screen and too big for being communicator. You have 2 options: run very small letters and bring magnifier glass or run bigger letters but working with your company apps which look more like this http://noisydecentgraphics.typepad.com/.shared/image.html?/photos/uncategorized/2008/03/11/yourproduct.jpg is going to be pain. Buy it for company as video, mail or chat screen? A bit expensive, isn’t it? iPad with 9.7” screen seems better armed for any use.

    But I’d wait and see if it’s going to be something more than toy for top management. Maybe guys from support teams or senior engineers appreciate something smaller than iPad while still being informed e.g. about network status with some approprate app and be able to operatively check problems remotely.

    • http://etherealmind.com Greg Ferro

      The problem with this is whether real people use computers, or real people use email. There are a lot of people in large companies who only use email and nothing else. Or, only use their notebook for email when moving, and use other programs at a desk later.

      I don’t think that single purpose tablets to read email will be successful. Or even phone/email. That’s why the iPad will succeed for a while longer.

  • http://blog.michaelfmcnamara.com Michael McNamara

    I was surprised you didn’t mention the Avaya Flare in your article. While I haven’t seen the Avaya Flare myself the specs between the Cius and the Flare are pretty close although the Flare is a larger device (Avaya Flare: 13″ x 9.25″ x 0.625″ vs Cisco Cius: 8.85″ x 5.5″ x 0.59″) while the Cius has 32GB of flash memory while the Flare only supports 4GB of flash memory.

    Those of us in healthcare have been searching for years for an all-in-one device that physicians and nurses can utilize to better improve their overall efficiency. We’ve tried desktops, we’ve tried laptops, we’ve tried sub-notebooks, we’ve tried handhelds, we’ve tried it all. While some were too big, others were too small. There’s a lot of interest in a viable tablet that could be leveraged to provide both real-time communication and access to clinical information systems (either web-based or via a Citrix receiver). Will the Flare actually run web based applications or a Citrix receiver remains to be seen.

    Cheers!

    • http://etherealmind.com Greg Ferro

      Michael

      I didn’t even know that Avaya had a tablet. I guess because I don’t see Avaya in the press, or engaging in social media, or making any sort of public display, I don’t even know they exist. In my current view, Avaya only does business in North America and not really serious or signficant anywhere else. As such, not worth my time. My previous employer has some Avaya/Nortel, but they are the only company that I know of in the entire european market.

      So, Avaya = Who ?

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  • Jon

    “And Apple has released a set of tools that provide the functionality the IT needs to administer the device. All those restrictions and limitations of the iTunes store are exactly what corporate IT wants to control their iPad devices. If you have spent time researching the Apple Enterprise iPad tools, youíll be impressed with whats in there for managing a fleet of iPhones and iPads. Nice.”

    Dead wrong. I want OTA activation and control. I do not want to have to package, deploy and support something like iTunes at the desktop just to activate an iPhone. It is a substantial additional burden; Apple needs to suck it up and allow third parties to do OTA activation of iOS devices. Apple DOES NOT get the enterprise, and never has. They bend to the point they need to (exhibit A: iOS Enterprise deployment guide), and hope the me-too factor with execs buying shiny Apple toys will allow them to back into the Enterprise. It mostly works for Apple, but it is far from ideal for Enterprise IT. If Google gets it first and introduces a decent set of Mobile Device Management hooks into the Android SDK, Android will start to take over in the Enterprise. RIM is declining, but not because they are “hard to do business with” (they aren’t any worse than Apple), and not because BES is buggy (not compared to the myriad ActiveSync idiosynchracies between devices), it is because they have not overhauled their UI in 6 years. Microsoft? Who knows. They have the resources, but there are a lot of odd quirks in Windows Phone 7.

    I really don’t know if Cisco, RIM or HP will get traction with their “Enterprise” tablets (Cisco is slightly more likely than the other two), but I do know that Apple is not the only game in town, and certainly not the preferred Enterprise platform as it currently stands.