Thursday, March 11, 2010

Internets of Interest: 7th Mar — 10th Mar

March 10, 2009 by bookmarks · Leave a Comment 

Collection of use­ful, rel­ev­ant or inane places on the the Internets for 10th Mar:

  • PC World cuts off Capita call centre con­tract • Channel Register — PC World is insourcing it’s call centre, thus ter­min­at­ing it’s out­sourced call centre. It looks like all staff will trans­fer back to PC World. bar a few middle man­agers. I think we will see a lot more insourcing hap­pen as the five year con­tracts come to an end.

    1)The stock mar­ket is no longer look­ing at Revenue Per Employee as a per­form­ance meas­ure so extra head­count doesn’t mat­ter.
    2) insourcing is typ­ic­ally cheaper
    3) com­pan­ies want to change their pos­tion in the mar­ket and out­sourcing stops busi­ness change.

    Tell me I’m wrong ?

  • (mt) Media Temple » Weblog » Blog Archive » Anatomy of Storage on the GRID — Marketing people should take espe­cial note of this HONESTY. Mediatemple has had a rolling series of out­ages for months. Clear, hon­est, straigth­for­ward telling it like it is will do more for enhan­cing their repu­ta­tion than any amount of crap mar­ket­ing mes­sages, or “innovation”.

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