Collection of useful, relevant or inane places on the the Internets for 10th Mar:
- PC World cuts off Capita call centre contract • Channel Register – PC World is insourcing it's call centre, thus terminating it's outsourced call centre. It looks like all staff will transfer back to PC World. bar a few middle managers. I think we will see a lot more insourcing happen as the five year contracts come to an end.
1)The stock market is no longer looking at Revenue Per Employee as a performance measure so extra headcount doesn't matter.
2) insourcing is typically cheaper
3) companies want to change their postion in the market and outsourcing stops business change.Tell me I'm wrong ?
- (mt) Media Temple » Weblog » Blog Archive » Anatomy of Storage on the GRID – Marketing people should take especial note of this HONESTY. Mediatemple has had a rolling series of outages for months. Clear, honest, straigthforward telling it like it is will do more for enhancing their reputation than any amount of crap marketing messages, or "innovation".
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