The mendicant was perplexed. This wasn’t unusual and, truth be told, the mendicant often didn’t understand everything and lived in a constant state of perplexedness.
But this time, he was sure of the facts and knew that something was not right. He sighed and went to find the the Master.
The Master was communing with the network flow and at peace. The network was working as intended and it was good time to rest and reflect.
“Master” the mendicant said as he approached. “I don’t understand how the vendors can say these things about their products that aren’t true.”
“Ah” was all the master said.
The mendicant pushed on “I have run tests and double checked them with peers. This feature does not perform as per the vendor documentation”.
“Ah” the master said.
The mendicant paused. He knew there was some insight, something to learn but he just couldn’t see it. He took a deep breath “I contacted support and after four days they responded that this feature has a bug. Two days laters they advised that the feature wasn’t ready for customer use. Then five days later they admitted that there was a mistake and the feature wouldn’t be available until next year”
“Ah” the master said. And then he sighed, before bowing his head to the mendicant saying “Do you think that any of these reasons are actually true and correct ?”
The mendicant paused. He knew to look behind the veil at vendor excuses but he couldn’t pierce it this time. He shook his head.
“It is a truism that you can’t change the fact but you can change the perception” spoke the master. “The vendor can’t change the fact that their product doesn’t work, but perhaps they can change the way you see the problem as being more favourable to them”
And the mendicant was enlightened.